Call Center Representative

Job Description

Our client is seeking a friendly, customer-focused Call Center Representative to join their team. In this role, you will handle a high volume of inbound and/or outbound calls, assist customers with questions and concerns, provide accurate information, and ensure a positive customer experience. The ideal candidate is an excellent communicator, a strong problem solver, and comfortable working in a fast-paced environment.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Make outbound calls as needed for follow-up, scheduling, reminders, or customer support
• Resolve customer issues and escalate more complex concerns to the appropriate department
• Document all customer interactions accurately in the system
• Provide product, service, or account information to customers
• Maintain a high level of customer satisfaction and professionalism on every call
• Meet productivity, attendance, and quality assurance standards
• Support team goals and contribute to a collaborative work environment

Qualifications:

Qualifications

• High school diploma or equivalent required
• 1+ years of customer service, call center, or administrative experience preferred
• Strong verbal and written communication skills
• Excellent listening and interpersonal skills
• Proficient with Microsoft Office and customer service software/data entry systems
• Ability to multitask, stay organized, and work efficiently under pressure
• Strong attention to detail and problem-solving skills

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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