Technical Writer

Job Description:

Provides support for the Project Delivery team and operational initiatives. Completes process maps and maintains updates to CSL procedures with an emphasis on change control. Troubleshoots and resolves issues makes decisions to ensure on-time completion while remaining compliant to CSL Plasma procedures and regulatory standards. Assists project leaders in defining planning and executing CSL Plasma Project Delivery Department projects.

Responsibilities:

1 Develop and foster a philosophy of innovation continuous improvement and support company values.

2 Collect and analyze data to maintain and improve department quality efficiency and profitability

3 Create process flows as part of the CSL Process.

4 Design and update the hierarchy on L2 L3 L4 and L5 process flow diagrams.

5 Utilize and maintain the CSL Plasma processes to develop new center process documents.

6 Identify and collaborate with subject matter experts to support project definition and planning as required to successfully complete work assigned.

7 Maintain process flows by completing effective updates through the change control process.

8 Assures that current project documentation is kept clear transparent and is communicated as appropriate. Escalates key decisions issues risks and opportunities required to achieve project objectives.

9 Support project design work to execute project delivery initiatives as well as project risk assessments.

10 Utilizes critical and logical thinking to overcome challenges/ barriers. Assures effective business transformation related to assigned scope including training and user adoption of related process and technology solutions. Use of effective change control processes e.g. stakeholder analysis impact study presentations workshops and communication.

11 Performs additional responsibilities as assigned to support organizational goals.

Working Conditions physical mental requirements:

- Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact etc. and/or to make formal presentations

- Exercise good judgment to refer decisions to management when decisions fall out of the realm of established guidelines

- Overnight travel required approximately 10 of the time

- Could perform tasks while standing and walking up to 100 of the time

- Ability to lift or carry up to 25 lbs.

- Fast paced environment with frequent interruptions

Qualifications:

Minimum Requirements:

- Bachelors degree required in relevant field.

- Minimum of 12 months experience preferably in health care or plasma collection environment or equivalent combination of education and experience

- Ability to work without direct oversight which includes completing projects.

Compensation

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