Customer Service Representative

Some of the responsibilities include:

• Maintaining and updating customer pricing information in SAP.

• Processing customer orders received by phone and email in a timely and accurate manner.

• Entering sales orders, verifying pricing and quantities, and sending order confirmations.

• Monitoring open orders and helping ensure deliveries stay on schedule.

• Assisting the sales team with customer inquiries, account support, and order-related questions.

• Working closely with warehouse and logistics teams to coordinate accurate and on-time shipments.

• Managing customer records, product availability information, and pricing updates.

• Preparing sales reports and assisting with general reporting needs.

• Communicating directly with customers regarding orders, product information, and any concerns that arise.

• Supporting marketing initiatives, promotions, and customer outreach efforts.

• Assisting with invoicing, payment tracking, and coordination with the finance team.

• Helping onboard new customers and improve order-processing workflows.

• Providing administrative support to the sales team, including scheduling meetings, preparing reports, and creating presentations.

This is a great opportunity for someone who enjoys customer interaction, working cross-functionally with multiple departments, and being involved in both sales support and operational processes.

Qualifications:

Must be Fluent in English and Spanish

• Sales Support Experience: Supported sales teams with order processing, customer communication, and account management activities.

• Customer Service: Experience handling customer inquiries, resolving issues, and maintaining strong client relationships via phone and email.

• Order Management: Skilled in entering, reviewing, and tracking orders while ensuring accuracy and timely follow-up.

• CRM & Data Management: Experience maintaining customer records and working within CRM systems, including Salesforce. SAP experience is a plus.

• Administrative Support: Assisted with reporting, documentation, scheduling, and day-to-day operational support.

• Cross-Functional Collaboration: Worked closely with sales, operations, and customer service teams to ensure smooth execution and customer satisfaction.

• Attention to Detail: Strong accuracy in data entry, recordkeeping, and processing customer information.

• Strong Communication Skills: Professional written and verbal communication with both customers and internal teams.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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