Collections Specialist

We are looking for a skilled Collections Specialist to join a wholesale distribution team in Oak Brook, Illinois on a Long-term Contract basis. This position focuses on maintaining accurate customer accounts by supporting collections, cash posting, credit activity, deductions review, and returns processing. The role is well suited for someone who can manage detailed transactional work, communicate effectively across teams, and help keep financial operations moving efficiently during busy periods.

Responsibilities:

• Investigate open balances, short payments, and deduction claims to identify underlying issues and determine the appropriate resolution path.

• Manage a high volume of deduction items, keeping organized records and status updates in Excel for tracking and follow-through.

• Apply customer payments, including handling exceptions that require manual posting when transactions do not load automatically.

• Review bank-related posting issues, complete manual cash application tasks, and coordinate with technical teams to ensure finalized files are processed correctly.

• Enter and manage customer credit requests through the designated workflow system, ensuring approvals move forward in a timely manner.

• Issue approved credits, help reduce aging backlogs, and support related credit and rebill activity as business needs require.

• Record customer returns in the enterprise system through manual entry while maintaining accuracy and proper documentation.

• Work closely with internal departments and external business contacts to resolve questions related to balances, returns, deductions, and credit matters.

• Contribute to month-end close activities by making sure cash application, returns, deductions, and credit transactions are completed accurately and on schedule.

The salary range for this position is $22 to $26.50/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. Learn more at roberthalfbenefits.com/resources. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Qualifications:

• At least 5 years of experience in collections, accounts receivable, cash application, or credit and returns support.
• Demonstrated ability to research customer deductions, short pays, disputed items, and account discrepancies.
• Strong Microsoft Excel skills, including use of formulas and spreadsheet-based tracking for reporting and analysis.
• Experience working with commercial collections processes, billing support, rebills, and deduction management.
• Familiarity with SharePoint workflows and data entry is preferred.
• Experience with Infor or a comparable ERP platform is preferred.
• Excellent attention to detail with the ability to handle manual processing accurately in a high-volume environment.
• Strong communication and problem-solving skills with the ability to collaborate across finance, customer service, IT, and management teams.

Compensation

$20.90-$24.20 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.

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