Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a team in New Hampshire in a contract-to-permanent position. This role focuses on delivering responsive support to business customers, managing order-related activities, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer support with administrative follow-up.

Responsibilities:
• Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests.
• Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately.
• Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories.
• Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations.
• Complete administrative and back-office tasks that help keep daily customer service operations running smoothly.
• Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs.
• Perform billing-related activities, review account charges, and help manage order backlogs and backordered items.
• Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur.

Qualifications:

• Prior experience in customer service, customer support, or a similar client-facing role.
• Ability to handle a high volume of inbound calls while maintaining professionalism and accuracy.
• Experience using CRM platforms or other systems to track customer interactions and account activity.
• Working knowledge of order processing, billing support, and backorder management.
• Strong communication skills with the ability to assist customers clearly and effectively.
• Solid organizational skills and attention to detail in administrative and data-entry tasks.
• Ability to manage multiple priorities in a fast-paced environment while maintaining service quality.

Compensation

$20.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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