Credit/Collections Supervisor/Manager

We are looking for an experienced Credit/Collections Supervisor/Manager to lead recovery, servicing, and portfolio risk activities for a financial institution in Grand Blanc, Michigan. This role is responsible for guiding complex borrower resolution strategies, strengthening department performance, and ensuring compliant oversight across consumer, mortgage, student, and commercial accounts. The ideal candidate brings strong leadership experience in a banking or credit union environment and the ability to balance member service, risk mitigation, and operational effectiveness.

Responsibilities:
• Develop and negotiate repayment solutions that reflect organizational goals while assessing borrower capacity, collateral position, overall exposure, and account complexity.
• Review and authorize loan workout arrangements, modified terms, and restructuring options across commercial, consumer, residential mortgage, and student lending portfolios.
• Direct day-to-day collection operations, including bankruptcy matters, foreclosure activity, repossessions, insurance-related claims, and recovery of charged-off assets.
• Collaborate with senior leadership to improve departmental processes, strengthen workflow efficiency, and enhance overall team productivity and service outcomes.
• Coach, train, and cross-train staff to build a versatile team while encouraging thoughtful promotion of additional financial products and services.
• Oversee institution-owned real estate and personal property assets by coordinating vendors, arranging upkeep, monitoring valuations, supporting marketing efforts, and leading sale discussions with appropriate signing authority.
• Establish performance expectations for the department, manage budget planning, and analyze variances to support sound financial and operational decisions.
• Maintain adherence to regulatory standards and investor requirements while supervising audits, third-party vendor performance, and member complaint resolution.
• Support commercial portfolio oversight through covenant monitoring, risk rating evaluation, and development of action plans for higher-risk or watch-listed relationships.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is required.
• At least 7 years of relevant experience in credit, collections, loan servicing, or portfolio management is required.
• Minimum of 3 years of leadership experience with responsibility for team oversight, coaching, and performance management.
• Prior experience within a banking or credit union environment is required.
• Demonstrated knowledge of commercial and consumer collections, residential mortgage servicing, and loan resolution strategies.
• Hands-on experience with bankruptcy, foreclosure, repossession, and asset recovery processes is required.
• Strong understanding of regulatory compliance expectations and the ability to work within established investor or institutional guidelines.
• Proven ability to assess risk, make sound credit-related decisions, and manage complex borrower situations with professionalism and accuracy.

Compensation

$110,000.00-$125,000.00 Yearly

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