Training and Communications Specialist
We are looking for a Training Specialist to support a financial services organization in Moline, Illinois through the design and delivery of effective learning programs. This Long-term Contract position focuses on translating complex operational systems and procedures into practical, engaging training for employees across multiple business areas. The role will partner closely with subject matter experts and project stakeholders to build materials, coordinate training activities, and lead live sessions in virtual and occasional onsite environments.
Responsibilities:
• Participate in project discussions and vendor-led learning sessions to gain working knowledge of business systems and related processes.
• Create clear training materials, job aids, presentations, and print-ready learning resources that align with organizational standards.
• Collaborate with subject matter experts and stakeholders to identify department-specific learning needs and ensure content accuracy.
• Plan and organize training schedules, class logistics, and delivery strategies for audiences that may range from small groups to larger cross-functional teams.
• Facilitate live training sessions in virtual settings and, when needed, provide onsite instruction near key implementation milestones.
• Support the development of training tied to core banking platforms, teller tools, account opening applications, online banking solutions, document storage systems, and electronic signature platforms.
• Contribute to change impact conversations by helping employees understand new workflows, updated procedures, and operational expectations.
• Work with internal teams to maintain training plans, capture key topics, and prepare for future rollout phases and continued learning support.
Qualifications:
• At least 5 years of experience in training, instructional delivery, or learning content development.• Hands-on proficiency with Microsoft Word, PowerPoint, Teams, and Adobe editing tools.
• Demonstrated ability to design training materials and lead live instruction for business users.
• Confidence presenting to groups and communicating clearly in both virtual and in-person environments.
• Experience partnering with subject matter experts to turn technical or procedural guidance into effective training content.
• Strong writing skills with the ability to follow style guides and produce high-quality instructional materials.
• Background in financial services training is preferred.
• Ability to support standard operating procedure workgroups and manage multiple learning deliverables in a collaborative setting.
Compensation
$38.00-$44.00 HourlyAbout Us
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