Hospitality Lead

We are looking for a Hospitality Lead to oversee daily office hospitality operations in New York, NY. This Contract position is ideal for a service-focused leader who can guide a team, maintain a consistent workplace experience, and respond confidently in a busy, high-visibility setting. The role supports multiple floors and requires someone who can balance hands-on execution with team coordination while upholding consistent service standards.

Responsibilities:

• Direct the day-to-day activities of a front-line hospitality and office services team, providing clear guidance, support, and accountability across assigned coverage areas.

• Monitor pantry spaces, meeting areas, and conference rooms to ensure they remain organized, stocked, and ready for employee and guest use throughout the day.

• Coordinate staffing coverage and task assignments across several floors, adjusting priorities to meet changing business demands and traffic patterns.

• Step in to assist with operational tasks when needed, including room preparations, event support, and post-event reset activities.

• Coach and train team members on service expectations, workplace presentation, and effective execution in a fast-paced environment.

• Work closely with onsite leadership and partner teams to keep communication aligned, address service needs, and resolve issues quickly.

• Identify potential service gaps before they affect the client experience and escalate concerns appropriately when additional support is needed.

• Track operational details and contribute to simple reports, spreadsheets, or presentation materials that support planning and performance visibility.

Qualifications:

• Demonstrated experience leading or supervising a team in a hospitality, office services, or similar customer-facing environment.
• At least 1-2 years of hospitality experience with a solid understanding of detail-focused service standards.
• Ability to perform effectively in a high-volume, fast-moving workplace while maintaining attention to detail.
• Strong communication skills with the ability to keep team members, managers, and partners informed and aligned.
• Proven ability to coach others, reinforce expectations, and build accountability through a supportive leadership style.
• Comfortable working onsite and managing day-to-day service execution across multiple floors or functional areas.
• Proficiency with Microsoft Excel and confidence creating basic documents or presentations for tracking and communication purposes.

Compensation

$28.00-$30.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.