Customer Service Manager

Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.

Key Responsibilities:

• Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow
• Communicate regularly with office personnel, sales, shipping, customers, and internal departments
• Assist with and prepare formal quotes for existing and prospective customers
• Process purchase orders for tooling, prototypes, and production
• Analyze current order patterns and review sales margins
• Monitor daily invoice activity and maintain accurate customer account information
• Maintain and organize master drawing files
• Manage and support the Shipping Administrative Assistant
• Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow
• Assist with accounts receivable activities as needed
• Ensure departmental adherence to ISO-compliant procedures
• Participate in weekly customer calls and daily management meetings
• Make rounds in the press room and perform light walking in the factory as needed
• Cross-train with team members to provide short-term coverage and support
• Travel occasionally to customer sites, as needed
• Perform additional duties assigned by management

Qualifications:

Qualifications:

• Strong written and verbal communication skills
• Experience working cross-functionally with customers and internal departments
• Background in customer service, order management, quoting, shipping coordination, or administrative operations
• Ability to analyze order trends, invoices, and sales-related data
• Comfortable working in both office and light manufacturing settings
• Strong organizational skills and attention to detail
• Ability to multitask and manage changing priorities effectively

Compensation

About Us

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