Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support daily patient-facing operations for a healthcare facility in Coon Rapids, Minnesota. This is a Contract position suited for someone who can create a welcoming front office experience while keeping scheduling, registration, and communication organized. The ideal candidate will balance strong customer service skills with accuracy, professionalism, and confidence in a fast-paced medical setting.

Responsibilities:
• Welcome patients upon arrival, guide them through the intake process, and ensure check-in information is complete and accurate.
• Coordinate appointment calendars by arranging, confirming, and adjusting visits based on clinic needs and patient requests.
• Manage front desk communications by answering calls, responding to routine inquiries, and directing messages to the appropriate staff members.
• Maintain orderly patient records and update demographic, insurance, and visit-related details within office systems.
• Support smooth clinic flow by monitoring waiting areas, communicating delays, and helping patients with general front office needs.
• Handle administrative reception tasks such as preparing forms, processing paperwork, and assisting with routine office documentation.
• Use basic medical terminology appropriately when speaking with patients and collaborating with clinical and administrative teams.

Qualifications:

• Previous experience in a medical reception, front office, or patient access position.
• Working knowledge of patient scheduling processes within a healthcare environment.
• Ability to perform patient check-in duties with a high level of accuracy and professionalism.
• Strong verbal communication and customer service skills when interacting with patients, families, and staff.
• Familiarity with standard front desk administrative tasks, including phone support and document handling.
• Basic understanding of medical terminology used in everyday clinic operations.
• Strong organizational skills with the ability to manage multiple priorities in a busy setting.

Compensation

$17.41-$20.16 Hourly

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