Order Processing / Customer Service Representative

Robert Half is seeking a bilingual Spanish Order Processing / Customer Service Representative to support a fast-paced distribution and operations environment in South Florida.

This contract-to-hire opportunity is ideal for someone with experience in order processing, customer service, and logistics coordination. The successful candidate will be responsible for processing orders, supporting customers, coordinating with internal teams, and ensuring accurate and timely order fulfillment.

Candidates must have experience working with SAP and be proficient in Microsoft Excel.

Responsibilities:

• Receive and review customer orders, resolving discrepancies as needed
• Process sales orders within SAP, ensuring accuracy in pricing, product configuration, and delivery timelines
• Send order acknowledgements and communicate updates to customers
• Coordinate with factories, purchasing teams, and warehouses to ensure timely delivery of products
• Communicate shipment delays and provide status updates to customers
• Arrange logistics and shipping in accordance with company guidelines
• Create invoices and coordinate with the finance department regarding payment or credit issues
• Provide customer support related to inventory availability, delivery dates, and product inquiries via phone and email
• Maintain accurate order documentation and records
• Assist with claims resolution related to delivered products
• Manage product returns following company RMA procedures
• Update reports related to invoicing, orders, and operational metrics
• Maintain and update customer and material information within SAP
• Partner with inventory management to maintain proper stock levels

Qualifications:

• 3+ years of experience in order processing, customer service, operations, or logistics support
• Strong SAP experience required
• Strong Microsoft Excel skills required
• Excellent communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience coordinating shipments, invoicing, and inventory preferred
• Bilingual Spanish is a must

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.