Customer Care Advocate

We are looking for a Customer Care Advocate to join our team in Milwaukee, Wisconsin, in a contract opportunity with the potential for a permanent position supporting customer service operations within a manufacturing environment. This role is well suited for someone who enjoys working with customers, managing order-related activity, and coordinating with internal teams to deliver timely and accurate support. The position will focus on day-to-day transactional service, including order entry, status communication, and basic issue resolution, while building strong working relationships across sales, engineering, quality, and shipping.

Responsibilities:
• Build a strong understanding of assigned customers, including their products, purchasing patterns, contacts, and service needs to provide informed day-to-day support.
• Partner closely with sales, engineering, and other internal stakeholders to gather customer-related information and respond effectively to inquiries.
• Manage customer concerns such as complaints, returns, credits, shipment follow-up, and order adjustments with a focus on timely resolution and customer satisfaction.
• Track quotations and order activity to stay informed on schedules, priorities, and open customer commitments.
• Stay up to date on product updates, account changes, and reassigned customer contacts to ensure accurate communication and service.
• Maintain organized reference materials and contribute ideas that improve team procedures, consistency, and overall workflow.
• Communicate with departments including marketing, product support, quality, planning, and shipping to address application questions and service requests.
• Support a collaborative team environment by assisting coworkers during high-volume periods and helping balance shared workload as needed.

Qualifications:

• At least 2 years of experience in customer service, call center support, or a related customer-facing role.
• Hands-on experience with order entry, inbound call handling, and customer account support.
• Ability to manage multiple tasks in a structured, process-oriented manner while maintaining accuracy and attention to detail.
• Strong verbal and written communication skills with the ability to work effectively across cross-functional teams.
• Demonstrated problem-solving skills and sound judgment when addressing customer issues and transactional requests.
• Comfortable adapting to changing priorities in a contract assignment that may support increased workload or transitional business needs.
• Team-oriented approach with a dependable work ethic and willingness to assist others when needed.

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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