Logistics Coordinator

We are looking for a detail-oriented Customer Service Rep to join a team in Oilville, Va. This is a contract to hire position which supports customers and internal sales operations by handling inquiries, preparing pricing information, and ensuring orders move through the process accurately and on schedule. The ideal candidate brings strong communication skills, a service-focused mindset, and the ability to manage multiple requests while maintaining a high level of accuracy.

Responsibilities:

• Respond to customer calls and messages promptly, providing helpful information on products, order status, and service-related questions.

• Prepare accurate pricing and quotation details for parts and equipment, maintain records of issued quotes, and follow up with customers in a timely manner.

• Enter sales orders with complete and correct information, ensuring product details, specifications, and customer requirements are clearly documented.

• Partner with sales representatives to support account activity, share order updates, and provide information needed for customer communication.

• Coordinate with shipping and production teams to help keep orders on track and communicate estimated delivery timing when needed.

• Assist with return requests by supplying the documentation and details required to process authorizations efficiently.

• Support account follow-up activities related to outstanding balances and collaborate with internal teams on customer account matters.

• Review open orders, drop-ship activity, and inbound shipment status on a regular basis, updating records and notes to keep information current.

• Manage order revisions carefully by documenting changes and ensuring updated instructions are shared with the appropriate teams.

Qualifications:

• At least 1 year of experience in order entry, logistics support, supply chain or a related administrative role OR past experience in medical billing or medical data entry.

• Background handling inbound customer communications in a fast-paced service environment.

• Ability to process orders accurately and maintain detailed records with strong attention to detail.

• Comfortable working with customers, sales staff, and operations teams to resolve questions and keep work moving efficiently.

• Strong verbal and written communication skills with a detail-oriented and customer-focused approach.

• Ability to manage multiple priorities, meet deadlines, and follow through on open items consistently.

• Proficiency with standard office and business systems used for order tracking, communication, and documentation.

Compensation

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