Member Services Representative

Member Service Representative

We are partnering with a local credit union to hire a Member Service Representative. In this role, you'll provide exceptional customer service to members over the phone, helping with account questions, transactions, and financial service needs. The ideal candidate enjoys helping others, solving problems, and building positive relationships with customers.

Key Responsibilities

• Assist members by phone with account inquiries and service requests.
• Resolve issues related to online banking, loans, debit and credit cards, stop payments, ACH transactions, and other account services.
• Process account transactions accurately and efficiently.
• Open and close deposit accounts and debit/ATM cards.
• Process transfers, credit card payments, fee adjustments, and account maintenance requests.
• Research and resolve member concerns while maintaining a high level of professionalism.
• Educate members on available products and services and identify opportunities for referrals when appropriate.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Stay current on products, services, and operational procedures.

Qualifications:

Qualifications

• High school diploma or equivalent required.
• Associate degree in Business, Finance, or a related field preferred.
• Previous customer service, banking, call center, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and multitasking abilities.
• Strong attention to detail and accuracy.
• Comfortable using computer systems and multiple applications simultaneously.
• Ability to work a flexible schedule, including occasional weekends.

Schedule & Flexibility

This is a full-time position based on a 40-hour workweek:

• 8-hour shifts with a 30-minute unpaid lunch
• Scheduled within hours of operation: Monday–Friday, 7:00 AM–7:00 PM
• Rotating schedule includes every other Saturday (8:00 AM–2:00 PM)
• Sunday off plus one additional scheduled day off during the week

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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