Customer Success Specialist

We are looking for a Customer Success Specialist to join a wholesale distribution team in Rohnert Park, California. This Long-term Contract position is ideal for someone who enjoys balancing customer communication, shipment coordination, and hands-on administrative support in a fast-moving environment. The role focuses on preparing client materials, keeping distribution activities organized, and ensuring questions from customers are handled promptly and professionally.

Responsibilities:
• Assemble and prepare sample packages for client and prospect requests, making sure each shipment is complete, accurate, and professionally presented.
• Coordinate outgoing deliveries by arranging packaging, shipment processing, and tracking activities to support on-time distribution.
• Maintain detailed records of orders, shipment activity, and customer interactions so information remains current and easy to access.
• Monitor stock levels for sample kit components and request replenishment materials before supplies run low.
• Answer inbound customer calls and emails, resolve routine questions, and direct more complex matters to the appropriate team members.
• Work closely with internal partners to support smooth fulfillment of requests and a consistent customer experience.
• Review shipping and packaging details carefully to reduce errors and support quality service standards.

Qualifications:

• At least 2 years of experience in customer service, logistics support, administrative coordination, or a related role.
• Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy.
• Clear and effective communication skills for handling phone calls, email correspondence, and internal coordination.
• Experience using Microsoft Office and navigating multiple browser-based systems efficiently.
• Ability to support customer success efforts with a responsive, problem-solving approach.
• Comfortable troubleshooting basic customer concerns, including connectivity-related issues when needed.
• Detail-oriented mindset with a dependable and service-focused work style.

Compensation

$23.00-$27.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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