Operations Support

If you’re looking to join a team that genuinely values its employees, supports its customers, and makes a positive impact in the community—this could be a great fit.

Schedule & Flexibility

This is a full-time position based on a 40-hour workweek:

• 8-hour shifts with a 30-minute unpaid lunch
• Scheduled within hours of operation: Monday–Friday, 7:00 AM–7:00 PM
• Rotating schedule includes every other Saturday (8:00 AM–2:00 PM)
• Sunday off plus one additional scheduled day off during the week

Remote flexibility: Potential for remote work after successful training and at least six (6) months of on-site employment.

Position Overview

As a Customer Service Representative, you’ll be a key point of contact for customers, providing support primarily over the phone. This role combines customer service, problem-solving, and relationship-building in a fast-paced environment.

You’ll assist with account-related inquiries, resolve issues, and guide customers through available services—delivering a positive, solutions-focused experience with every interaction.

Key Responsibilities

• Handle a variety of customer inquiries with a focus on first-call resolution (online access, account questions, payments, transactions, etc.)
• Process account updates and transactions accurately and efficiently
• Support customers with account setup, maintenance, and issue resolution
• Assist with payments, transfers, and dispute-related requests
• Provide clear, helpful information on services, tools, and offerings
• Use sound judgment to resolve issues and make customer-focused decisions within guidelines
• Handle sensitive or complex conversations with professionalism and care
• Ensure all interactions align with internal policies and compliance standards
• Stay current on systems, tools, and service updates

Qualifications:

Qualifications

• High school diploma or equivalent required
• Associate degree in Business, Finance, or a related field preferred
• Prior customer service or call center experience strongly preferred
• Strong communication skills (verbal and written)
• Comfortable in a fast-paced, high-volume environment
• Strong problem-solving skills and attention to detail
• Proficiency with computer systems and customer support tools
• Flexibility to work varying shifts, including weekends

Compensation & Benefits

• Starting pay: $20/hour

If you enjoy helping people, thrive in a team-focused environment, and are looking for a stable opportunity with long-term potential, we’d love to connect.

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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