Medical Billing Specialist

We’re hiring: Coordination of Benefits Specialist (Remote, Utah)

Our clients' team is seeking a dedicated, detail-oriented professional who is passionate about helping patients resolve complex insurance billing issues. In this role, you’ll serve as the bridge between patients and insurance providers—driving resolution on denied claims and ensuring patients are supported every step of the way.

About the Role

As a Coordination of Benefits Specialist, you will focus on resolving claim denials by working directly with both patients and insurance companies. This role is highly communication-driven, including three-way calls, and requires strong problem-solving to navigate complex, non-linear situations.

Key Responsibilities

• Act as the primary liaison between patients and insurance companies
• Investigate and resolve coordination of benefits claim denials
• Conduct high-volume outreach (inbound/outbound calls, texts, letters)
• Participate in and lead three-way calls with patients and payers
• Review accounts in depth to secure insurance reimbursement
• Manage a high-volume workload across multiple payers

Qualifications:

Required Experience & Skills

• 2+ years of strong experience with insurance follow-up, billing, and/or denials
• Strong customer service and patient interaction background
• Knowledge of HIPAA and healthcare billing practices
• Experience with Epic (preferred) and call center environments
• Ability to effectively push back and advocate with insurance companies
• Excellent problem-solving, critical thinking, and communication skills

Role Details

• Schedule: Monday–Friday, starting between 7:30–8:00 AM PST (8:00 AM preferred), ending around 4:30-5:00 PM PST
• Contract: 6-month contract with potential for extension or conversion
• Tools: Epic, Genesis (phone system), MS SharePoint

Training & Performance

• 2–3 weeks of intensive training (shadowing, call observation, screen sharing)
• 1–2 months of monitored ramp (15–20 accounts/day)
• Post-training expectation: 21–31 accounts/day
• Manage a portfolio of ~3,000 accounts

What Sets This Role Apart

This is a highly collaborative, fast-paced environment where adaptability is key, nothing is black and white. You’ll play a critical role in improving patient experience by ensuring insurance issues are resolved efficiently and accurately.

If you enjoy solving complex problems, advocating for patients, and working in a high-impact role, we’d love to connect.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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