Coordination of Benefits Specialist

Join a team that makes a real difference in patients' lives by helping resolve complex insurance billing and coordination of benefits issues. We're seeking a detail-oriented problem solver with insurance follow-up, denials, and customer service experience who thrives on investigating claims, collaborating with patients and payers, and driving successful claim resolutions. If you're curious, analytical, and passionate about advocating for patients, this fully remote opportunity could be the perfect fit.

• Oversee the Coordination of Benefits Denial Team.
• Act as liaison between patients and insurance companies.
• Handle high-volume communication: letters, text messages, and three-way calls (a major advantage of this program).
• Investigate accounts thoroughly to achieve optimal resolution—primarily getting insurance to pay claims.

• Schedule: 7:30–8:00 AM PST start, (she prefers 8a PST start) ending around 4:30 PM PST, Monday–Friday.
• Intensive training for 2–3 weeks, followed by 1–2 months of monitored progress (15–20 accounts/day).
• Post-training metrics: 21–31 accounts/day.
• Tools: Epic, Genesis (phone system), Microsoft SharePoint.
• Expected workload: Manage ~3,000 accounts across various payers.

Qualifications:

• Strong background in insurance billing and denials, HIPAA compliance, and patient interaction, EPIC experience.
• Minimum 2 years of experience; ability to push back on insurance companies effectively.
• Excellent problem-solving and communication skills.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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