Help Desk - Tier 1

We are seeking an IT Help Desk Tier 1 professional for a contract-to-hire opportunity in Phoenix, AZ. This role is ideal for someone with a solid foundation in SaaS, application support, or technical support who enjoys troubleshooting user issues and delivering strong customer service. Based on general knowledge.

Key Responsibilities:

• Provide first-level technical support for end users via phone, email, and ticketing system. Based on general knowledge.
• Troubleshoot issues related to SaaS platforms, business applications, user access, passwords, and general desktop support. Based on general knowledge.
• Escalate more complex technical problems to Tier 2 or other internal teams as needed. Based on general knowledge.
• Document incidents, resolutions, and troubleshooting steps in the ticketing system. Based on general knowledge.
• Support onboarding activities including account setup, permissions, and application access. Based on general knowledge.
• Assist users with common issues involving software, hardware, and connectivity. Based on general knowledge.
• Maintain a high level of customer service while managing multiple support requests. Based on general knowledge

Qualifications:

Qualifications:

• 1+ years of experience in help desk, application support, SaaS support, or technical support. Based on general knowledge.
• Strong troubleshooting and problem-solving skills. Based on general knowledge.
• Experience supporting SaaS applications, user accounts, and access issues. Based on general knowledge.
• Familiarity with ticketing systems and documenting support requests. Based on general knowledge.
• Strong communication skills and a customer-first mindset. Based on general knowledge.
• Ability to work onsite in Phoenix and transition into a permanent role. Based on general knowledge.

Preferred Skills:

• Experience with Microsoft 365, Active Directory, or similar user support environments. Based on general knowledge.
• Exposure to remote support tools and basic networking concepts. Based on general knowledge.
• Prior experience in a fast-paced support environment. Based on general knowledge.

Compensation

About Us

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