Collections Specialist

We are seeking a detail-oriented and results-driven High Volume Collections Specialist to join our team in Rochester, New York. This position is responsible for managing a large portfolio of customer accounts, following up on past-due balances, resolving billing issues, and helping reduce outstanding receivables. The ideal candidate has strong communication skills, experience in high-volume outbound collections activity, and the ability to work in a fast-paced environment while maintaining professionalism and customer service.

Qualifications:

• Manage a high volume of past-due accounts and perform daily collection activities by phone, email, and written correspondence
• Contact customers to secure payment on delinquent balances and negotiate payment arrangements when appropriate
• Research account discrepancies, billing issues, short payments, and unapplied cash to support resolution
• Maintain accurate records of collection efforts, account status updates, and customer communications
• Partner with internal teams including accounts receivable, billing, customer service, and sales to resolve disputes
• Monitor aging reports and prioritize accounts based on risk, balance, and payment history
• Reconcile customer accounts and support cash application follow-up as needed
• Meet established productivity, quality, and collection goals in a high-volume environment
• Escalate accounts when necessary and recommend further collection actions
• Ensure compliance with company policies, internal controls, and applicable regulations

Preferred Experience

• Business-to-business collections experience
• Experience with deduction management, dispute resolution, or account reconciliation
• Background in a shared services, corporate, healthcare, or distribution environment
• Familiarity with collection performance metrics and aging targets

Key Skills

• Collections
• Accounts receivable
• Account reconciliation
• Payment negotiation
• Dispute resolution
• Aging reports
• Customer communication
• ERP systems
• Excel
• Time management

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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