eHR Program Manager

• Manage day-to-day program operations, ensuring quality standards, service levels, and contract performance requirements are consistently met.
• Lead the deployment and management of contractor support personnel, including staffing alignment, work assignment, and continuity of operations during personnel changes.
• Manage subcontractor teams and coordinate across functional stakeholders to ensure work is executed on time, within scope, and in alignment with customer priorities.
• Own program tracking, reporting, and analysis, including status reporting, metrics reporting, risk management, and corrective action planning.
• Deliver all contract deliverables, including the Program Management Plan, integrated project schedule, deployment plan, status reports, and performance metrics, meeting all SLAs and quality standards.
• Provide technical, operational, and analytic guidance to the program team and serve as the primary point of contact for Government leadership on daily contract matters.

• Fully coordinate and collaborate on all tasks, activities, requirements, and issues supporting the customer.
• Lead Agile delivery execution, including daily standups, sprint planning, backlog management, sprint reviews, and retrospectives, using tools such as JIRA or ServiceNow.
• Develop, maintain, and manage integrated project schedules, including critical path development, dependency management, milestone tracking, and resource-loaded scheduling.
• Manage cost, performance, quality, schedule, and risk by monitoring variances, identifying issues early, and implementing corrective actions.
• Develop and document implementation plans and oversee delivery of all contract artifacts, including the PMP, project schedule, deployment plan, status reports, and metrics reporting.
• Oversee deployment planning and go-live readiness activities, including cutover planning, readiness reviews, issue tracking, and post-deployment stabilization support.
• Oversee testing and user acceptance activities, including test coordination, defect tracking, defect resolution monitoring, and readiness for production release.
• Coordinate training activities, support user adoption, and ensure end users and stakeholders are prepared for solution rollout and operational transition.
• Oversee system integration and data migration activities, ensuring dependencies, interfaces, and data quality issues are proactively managed.
• Establish and maintain configuration management across the full lifecycle, including change control, baseline management, documentation, and audit support.
• Support security authorization and compliance activities, including ATO, FISMA, DHS security requirements, and alignment with applicable ICE and federal IT policies and standards.
• Serve as the primary point of contact with the Government CO, COR, and program leadership, with authority to act on contract matters relating to daily operations.
• Ensure responsive support for high-priority issues, outages, and escalations, including timely communication, coordination, and issue resolution.
• Manage customer expectations through proactive, consistent, and transparent communication while continuously improving operational effectiveness, utility, and efficiency.

• 8+ years of experience working in Enterprise IT.
• 8+ years of experience as a Program or Project Manager.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification with 3+ years managing Agile programs and leading sprint ceremonies, including standups, sprint planning, backlog management, and retrospectives.
• Current PMP certification held for 6+ years.
• Current ITIL v4 certification.
• Experience using Agile and service management tools such as JIRA and ServiceNow.
• Experience managing integrated project schedules, including critical path development, dependency management, and resource-loaded scheduling.
• Experience with configuration management across the full lifecycle, including change control, documentation, and audit support.
• Technical competence with the Microsoft Office suite.
• Personnel management experience with excellent oral and written communication skills.
• Experience supporting security authorization and compliance activities such as ATO, FISMA, and DHS compliance requirements.
• Ability to secure an active DHS Public Trust or higher.

• Bachelor's degree or higher, in addition to experience requirements.
• Experience in Health IT or EHR systems, preferably supporting complex, multi-module environments.
• Experience working with DHS, preferably ICE or CBP.
• Possess an active DHS Public Trust or higher at the start of the contract.
• Experience supporting integration across clinical, administrative, and reporting components of an EHR platform.
• Familiarity with correctional healthcare, public-sector healthcare delivery environments, or similarly regulated care settings.
• Familiarity with Section 508 accessibility requirements.

PI285246580