Charter Coordinator

Training will take place Monday - Friday between 0700 L - 1600 L or 1000 L -1900 L. Once completed, the shift you are applying for is Friday - Sunday from 0700 L - 1900 L. There will be times when we need additional shifts covered and will require your support.

GENERAL DESCRIPTION

The Air Charter Coordinator will serve as a key point of contact for clients, flight crews, and internal teams, ensuring all charter arrangements are accurate, compliant, and executed seamlessly from initial request through post-flight follow-up.

DUTIES AND RESPONSIBILITIES

• Coordinate all aspects of private charter flights, including scheduling, aircraft availability, crew logistics, catering, ground transportation, and special client requests.

• Serve as the primary liaison between clients, operators, vendors, and internal departments to ensure clear communication and successful trip execution.

• Manage a high volume of inbound and outbound phone calls while maintaining professionalism and efficiency.

• Provide exceptional customer service by responding promptly to client inquiries and resolving issues with urgency and care.

• Prepare and review trip documentation to ensure accuracy and compliance with company standards.

• Monitor active trips and proactively address any operational changes or disruptions.

• Maintain detailed and accurate records within company systems.

• Support billing processes, confirmations, and post-flight reporting as needed.

• Collaborate with team members to improve processes and enhance the client experience

SKILLS, COMPETENCIES, EDUCATION, CERTIFICATION, AND/OR LICENSURE REQUIREMENTS

Skills required

• High school diploma or general education degree (GED) required.

• Minimum 5 years of previous administrative experience.

• Must be able to obtain a security clearance.

• Excellent interpersonal, verbal, and written communication skills.

• Exceptional customer service abilities.

• Strong organizational skills with a high level of attention to detail.

• Detail-oriented with proven follow-up skills.

• Ability to work effectively in a busy, fast-paced environment.

• Comfortable handling a high volume of phone calls and remaining on the phone for extended periods.

• Ability to multitask and prioritize competing demands.

• Strong problem-solving skills with the ability to think quickly under pressure.

• Professional demeanor with a client-first mindset.

• Reliable, adaptable, and team oriented.

Relevant skills preferred

• Aviation experience is preferred but not required.

PHYSICAL DEMANDS

• Talk and/or hear constantly throughout the day.

• Standing, walking, bending, kneeling, stooping, and/or crouching as needed.

• Use fingers and hands to handle or feel; reach with hands and arms as needed.

• Lift and/or move up to 25 pounds as needed.

• Vision abilities required to include close vision, distance vision, color vision, depth perception, and ability to adjust focus throughout the day.

Must be able to pass drug and background screen.