Software Escalation Analyst
Description
Leidos DSI has an opening for a Software Escalation Analyst. In this position the successful candidate will be able to analyze software issues using SQL and other tools, provide programmatic code fix recommendations for software defects and input on software design for our proprietary CRM software.
This is an opportunity to work closely with our software development team, quality assurance and customer support teams. Our proprietary web-based software products deliver industry-leading digital communications and citizen service tools to elected officials and government offices on Capitol Hill and across the United States.
Primary Responsibilities:
- Provides configuration and usage consultation to software users, IT and engineering professionals working in a variety of network environments.
- Responsible for investigating reported software defects and performance issues and developing recommended solutions.
- Evaluates customer software enhancement requests and submits change requests to the software development team with recommendations on design where appropriate.
- Provides guidance and coaching for helpdesk staff to increase technical knowledge and skills across the team.
- Root cause analysis documentation and reporting
- Coordinating with development on code‑related fixes and testing recommendations
Basic Qualifications:
- At least 2 years technical experience specific to CRM software, preferably with high profile government customers and end-users.
- Must be a US Citizen with the ability to obtain a Public Trust Clearance.
- Advanced knowledge of database management principles (Oracle, SQL Server).
- SQL command knowledge including ability to write queries for troubleshooting, updating and/or appending data.
- Knowledge of HTML code as used for eNewsletter design.
- Current knowledge on a variety of technologies related to working with web-based software functioning in an enterprise network environment. Examples include: Active Directory, network troubleshooting, Exchange Server, IIS (Internet Information Services).
- Familiarity with using browser developer mode, SQL and other scripting to troubleshoot, identify and isolate software problems.
Preferred Qualifications:
- Customer Support and consultation experience specific to the Intranet Quorum CRM product highly preferred.
- Experience working with Capitol Hill Congressional clients is strongly preferred.
- Certifications in Oracle.
- PowerShell scripting skills.
- Understanding of Containerization to include Kubernetes and Docker.
- AI concepts such as Prompt Engineering and GenAI.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
June 11, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $69,550.00 - $125,725.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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