Office Manager

We are looking for an experienced Office Manager to support hotel front office operations in New York, New York. This Long-term Contract opportunity is ideal for someone who thrives in a guest-facing hospitality setting and can provide steady leadership across multiple shifts. The person in this role will guide daily front desk activity, address service concerns with professionalism, and help maintain a seamless experience for guests and staff alike.

Responsibilities:
• Direct front office activities on a day-to-day basis to keep guest services running efficiently throughout the property.
• Provide leadership coverage across morning, midday, and evening shifts, adjusting priorities as operational needs change.
• Serve as the acting manager when required, making informed decisions and supporting the team during daily operations.
• Coach front desk employees by answering questions, offering guidance, and helping resolve routine and escalated issues.
• Respond to guest concerns with tact and urgency, working toward effective resolutions that reflect strong service standards.
• Promote clear handoffs between shifts and maintain consistent communication with hotel staff to support continuity of service.
• Coordinate staffing coverage, workflow distribution, and other operational tasks to keep the front office organized and productive.
• Use tools such as Excel and Microsoft Teams to track activity, communicate updates, and support administrative needs.
• Assist with office-related duties including reception support, supply monitoring, and basic accounts payable coordination as needed.

Qualifications:

• Prior experience in a hotel, hospitality, or other high-touch guest service environment is strongly preferred.
• Background in front desk supervision, hotel office leadership, or a similar management-facing role.
• At least 1–2 years of experience leading staff or overseeing daily operations in a fast-paced setting.
• Demonstrated ability to manage guest relations and resolve complaints in a calm, attentive manner.
• Comfortable supporting team members across multiple shifts and handling changing operational demands with minimal direction.
• Proficiency with Microsoft Excel and Microsoft Teams for communication, coordination, and reporting tasks.
• Familiarity with administrative office functions, receptionist responsibilities, office supply management, and accounts payable support.

Compensation

$27.71-$32.09 Hourly

About Us

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