Account Coordinator

We are looking for an Account Coordinator to support carrier partnership activities in Gastonia, North Carolina. This contract position works closely with leadership and cross-functional teams to strengthen partner relationships, monitor student progress tied to carrier programs, and keep performance information accurate and up to date. The ideal candidate brings strong communication skills, sound judgment, and the ability to balance relationship management with precise reporting in a fast-paced environment.

Responsibilities:
• Collaborate with partnership leadership to coordinate day-to-day support for carrier accounts and maintain productive business relationships.
• Monitor student movement through enrollment, training, completion, and onboarding stages associated with assigned carrier partners.
• Compile, maintain, and validate records related to participation, completion rates, placements, retention, and other operational measures.
• Produce scheduled reports and performance summaries for internal stakeholders and external partners using accurate, timely data.
• Communicate updates on student status and program results to carrier contacts and internal teams in a clear and organized manner.
• Review partnership performance against established objectives and recommend practical ways to improve placement and outcome results.
• Safeguard data quality across spreadsheets, tracking tools, and internal systems to support reliable reporting.
• Assist with account reviews, partner meetings, and administrative coordination for new and existing carrier relationships.
• Deliver responsive service to students and business partners while helping resolve questions and support ongoing program success.

Qualifications:

• Associate degree or comparable experience in a related field.
• At least 2 years of experience in account coordination, customer success, operations, recruiting support, workforce programs, or a similar environment.
• Demonstrated ability to manage multiple tasks effectively while meeting deadlines in a dynamic setting.
• Strong written and verbal communication skills with the ability to interact effectively with internal teams and external partners.
• High level of organization and attention to detail, especially when handling reports and tracking information.
• Experience using Microsoft Excel and other business tools to maintain records, analyze data, and support reporting needs.
• Proven ability to build strong relationships and provide quality service in a partner-facing or customer-facing role.
• Previous exposure to transportation, education, staffing, training, or workforce development environments is a plus.

Compensation

$22.26-$25.77 Hourly

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