Customer Service Representative

We are looking for a Customer Service Representative to support customers by answering questions, addressing account and billing concerns, and providing a positive service experience. This role is based in Memphis, Tennessee, and is a Long-term Contract position for someone who can communicate clearly, stay organized, and handle a steady flow of customer interactions. The ideal candidate is comfortable working in a call center environment, documenting conversations accurately, and following through to help bring issues to resolution.

Responsibilities:
• Respond to incoming and outbound customer contacts to provide accurate information about products, services, and account-related questions.
• Investigate service and billing concerns, complete appropriate adjustments when needed, and guide customers through available resolution options.
• Process support activities such as refunds, exchanges, or other account updates in accordance with established procedures.
• Escalate complex or unresolved issues to the appropriate internal teams and monitor progress when follow-up is required.
• Maintain detailed records of customer interactions, including the nature of the issue, actions taken, and final outcomes.
• Deliver clear and attentive communication in every interaction while balancing efficiency, accuracy, and customer satisfaction.

Qualifications:

• High school diploma or equivalent preferred.
• 0-2 years of experience in customer service, call center support, or a similar client-facing role.
• Strong verbal and written communication skills with the ability to interact effectively and professionally.
• Solid attention to detail and the ability to enter and document customer information accurately.
• Comfortable working independently, managing time effectively, and handling multiple tasks in a fast-paced setting.
• Basic proficiency with Microsoft Outlook, data entry tools, and other common computer applications.

Compensation

$18.00-$18.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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