Customer Service Representative

We are looking for a Customer Service Representative to join an education-focused organization in New York, New York, in a fully remote Contract role. In this position, you will support subscription and order processing activities while helping maintain a positive experience for customers through accurate records and responsive service. This opportunity is ideal for someone who is organized, detail-oriented, and comfortable partnering with internal teams to keep account information current and complete.

Responsibilities:
• Handle incoming subscription and order requests, ensuring each transaction is entered accurately and completed in a timely manner.
• Maintain customer account records by updating subscriber details and verifying information for completeness and accuracy.
• Work closely with billing partners to organize payment-related information and support smooth order fulfillment.
• Review account and order data to identify discrepancies, correct errors, and improve overall data quality.
• Respond to customer inquiries through email and other communication channels with professionalism and empathy.
• Support administrative customer service tasks such as order entry, data entry, and follow-up coordination as needed.
• Use spreadsheets and business systems to track activity, document updates, and monitor processing progress.
• Collaborate effectively with team members while also managing assigned work independently in a remote environment.

Qualifications:

• Previous experience in a customer service, order processing, or other customer-facing position.
• Strong written and verbal communication skills with a detail-focused and friendly approach.
• Excellent organizational skills and the ability to manage time effectively in a fast-paced setting.
• High attention to detail and accuracy when handling records, payments, and data updates.
• Proficiency with Excel, Google Workspace, and standard office tools such as Microsoft Word.
• Ability to work independently while also contributing productively within a team environment.
• A proactive mindset with strong problem-solving skills and a commitment to delivering reliable support.
• Experience with Zendesk, Salesforce, or similar ticketing and database platforms is a plus.

Compensation

$18.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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