General Business - Collector II

We are looking for a collections specialist to support delinquent account resolution for a long-term contract opportunity based in New Jersey. In this role, you will engage with customers to address past-due balances, investigate account information, and help drive timely resolutions while maintaining a high standard of service. The position is well suited for someone who can manage competing priorities, communicate effectively, and work confidently across research, documentation, and customer interaction.

Responsibilities:
• Contact customers with overdue accounts to discuss payment status, identify barriers to resolution, and work toward acceptable repayment outcomes.
• Perform account research using credit files, application records, online resources, and approved investigative tools to locate customers or related collateral information.
• Review delinquent account details carefully and document findings, next steps, and customer interactions with accuracy and consistency.
• Address customer concerns by identifying underlying issues, clarifying account information, and guiding callers toward practical solutions.
• Manage a steady volume of collection activities while balancing follow-up tasks, research assignments, and inbound or outbound communication.
• Use computer-based systems and standard office software to update records, prepare correspondence, and maintain organized account documentation.
• Apply sound judgment when prioritizing collection efforts based on account status, urgency, and available information.

Qualifications:

• High school diploma or equivalent required.
• 3-5 years of experience in collections, customer service, or a call center setting.
• Strong verbal and written communication skills with clear and courteous phone etiquette.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Comfortable conducting online research and reviewing credit-related documentation.
• Solid typing ability and general PC proficiency.
• Strong attention to detail with the ability to organize work and manage multiple assignments at once.
• Basic math skills and the ability to interpret account information accurately.

Compensation

$1.00-$30.00 Hourly

About Us

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