Patient Service Representative

We are looking for a Patient Service Representative to support a busy healthcare team in Puyallup, Washington. This Long-term Contract position focuses on creating a welcoming experience for patients while coordinating appointments, handling registration details, and responding to service inquiries with professionalism and care. The ideal candidate is organized, customer-focused, and comfortable assisting patients over the phone and in a fast-paced service environment.

Responsibilities:

• Coordinate patient appointments by phone and ensure scheduling details are entered accurately.

• Welcome and assist patients with registration, check-in, and general service needs.

• Respond to inbound calls with professionalism, providing clear information and directing inquiries appropriately.

• Maintain accurate patient records and update demographic or appointment information as needed.

• Support front-end patient service operations to help create an efficient and positive care experience.

• Communicate with patients regarding appointment availability, next steps, and basic service questions.

• Verify required information during the registration process to help ensure complete and accurate documentation.

Qualifications:

• Experience scheduling appointments in a healthcare, clinic, or patient service setting.
• Ability to assist patients professionally in person and over the phone.
• Knowledge of patient registration procedures and general front-desk workflows.
• Strong customer service skills, including experience handling high-volume calls.
• Excellent verbal communication and interpersonal abilities.
• Strong attention to detail and accuracy when entering or updating information.
• Ability to manage multiple priorities in a fast-paced environment.

Compensation

$22.96-$27.00 Hourly

About Us

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