Dispatcher

We are looking for a dependable Dispatcher to support service coordination for school and industrial client accounts in Baton Rouge, Louisiana. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and delivers a high level of service to customers with urgent needs. The role works closely with technicians and internal teams to manage schedules, respond to service requests, and keep daily operations running smoothly. Candidates who are punctual, detail-oriented, and comfortable learning new systems will be well suited for this opportunity.

Responsibilities:
• Coordinate daily dispatch activities for school and industrial service routes, ensuring technicians are assigned efficiently and customer needs are addressed promptly.
• Serve as a primary point of contact for incoming service calls, providing courteous support and resolving concerns with care and urgency.
• Maintain accurate scheduling details, job updates, and communication records using dispatch platforms, email, and spreadsheet tools.
• Monitor technician movement and workload throughout the day to adjust assignments and keep service timelines on track.
• Work with team leads and trainers to learn internal dispatch procedures, service expectations, and company-specific software used for operations.
• Communicate clearly with key clients, especially in time-sensitive situations where calm problem-solving and strong interpersonal skills are essential.
• Support coordination across multiple service environments while keeping priorities organized and responding quickly to changing demands.

Qualifications:

• Previous experience in dispatching, logistics coordination, or call center customer service.
• Strong customer service skills with the ability to communicate effectively with demanding or high-profile clients.
• Comfort using Microsoft Outlook and Microsoft Excel, or the ability to learn spreadsheet-based work quickly.
• Experience working with computer-aided dispatch systems or similar scheduling software.
• Excellent organizational skills and the ability to manage multiple tasks in a structured, fast-moving setting.
• Reliable attendance and punctuality for a Monday through Friday work schedule.
• Detail-oriented demeanor, sound judgment, and the ability to learn new tools and processes through hands-on training.

Compensation

$22.00-$24.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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