Customer Service Representative

seeking a detail-oriented Bilingual Administrative Support Specialist to join its team in Long Island City, NY. This role is ideal for an administrative professional with strong analytical skills who is comfortable working in a fast-paced support environment. The position will involve assisting drivers at the customer service window, researching payment-related issues, and maintaining accurate information in Excel.

Key Responsibilities:

• Provide front-line support at the customer service window alongside two other team members
• Assist drivers with payment-related inquiries and resolve issues related to delayed or missing payments
• Research and gather the appropriate information needed to address driver concerns
• Maintain and update tracking information in Excel spreadsheets
• Perform administrative and analytical support tasks as needed
• Communicate clearly and professionally with drivers and internal team members

Qualifications:

Qualifications:

• Bilingual in Bangla/Bengali required
• Prior administrative, customer service, or analytical support experience preferred
• Strong attention to detail and problem-solving skills
• Proficiency in Excel and comfort working with spreadsheets
• Ability to manage a steady volume of in-person inquiries, approximately 10–20 drivers per day
• Professional communication and interpersonal skills

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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