Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ames, Iowa. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a strong customer service experience. The role supports a hi tech engineering environment and requires a hands-on approach to troubleshooting Microsoft Windows systems and managing user requests efficiently.

Responsibilities:
• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by employees.
• Diagnose and resolve common hardware, software, and connectivity problems using sound troubleshooting methods.
• Manage incoming service desk tickets, document issue details, and ensure timely follow-up through resolution.
• Support user account administration tasks, including access updates and directory-related requests within Active Directory.
• Install, configure, and maintain Microsoft Windows 10 systems to meet operational needs.
• Escalate more complex incidents to the appropriate support teams while maintaining clear communication with end users.
• Track recurring technical issues and contribute recommendations that improve support efficiency and user satisfaction.

Qualifications:

• Experience providing help desk or desktop support in a detail-oriented environment.
• Working knowledge of Active Directory for basic account and access support.
• Proficiency supporting Microsoft Windows and Microsoft Windows 10 environments.
• Ability to perform structured troubleshooting for common end-user technical issues.
• Experience handling and updating service desk tickets with accurate documentation.
• Strong communication skills with a customer-focused approach to technical support.

Compensation

Based on experience

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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