Customer Service Associate

We are looking for a Customer Service Associate to support customers in Jersey City, New Jersey within the gambling industry. This Long-term Contract opportunity is ideal for someone who excels at resolving inquiries, building positive customer relationships, and delivering dependable service across high-volume support channels. The role focuses on creating smooth customer experiences, addressing concerns with professionalism, and using service tools effectively to maintain satisfaction and trust.

Responsibilities:
• Respond to customer questions across phone and other service channels with accuracy, professionalism, and a customer-first approach.
• Manage client interactions within CRM systems, ensuring records are updated clearly and consistently after each contact.
• Resolve service concerns and complaints by investigating issues, identifying practical solutions, and following through to completion.
• Strengthen customer relationships by providing timely support and maintaining a positive, helpful communication style.
• Monitor customer needs and escalate complex matters when necessary to support efficient issue resolution.
• Contribute to overall customer satisfaction by delivering consistent service in a fast-paced call center environment.

Qualifications:

• Experience using CRM platforms to document interactions and manage customer support activity.
• Background in client-facing service roles with a strong focus on relationship management.
• Demonstrated ability to handle complaints calmly and work toward effective resolutions.
• Commitment to delivering high levels of customer satisfaction through clear and responsive support.
• Experience in call center customer service or another high-volume support setting.
• Strong verbal and written communication skills with attention to detail and accuracy.

Compensation

$18.00-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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