Operations Specialist

We are looking for an Operations Specialist to support learners and program users by delivering responsive assistance across technical, administrative, and service-related needs. This is ideal for someone who enjoys helping people, managing details, and working in a fast-paced support environment. In this role, you will serve as an early point of contact for inquiries, help resolve platform-related concerns, and ensure requests are handled accurately and effectively.

Responsibilities:

• Assist students and platform users by troubleshooting access issues, answering service questions, and guiding them toward appropriate resources.

• Manage incoming requests through phone, email, and case management systems while ensuring timely follow-up and clear documentation.

• Review and complete administrative tasks tied to platform operations, including exception handling and support-related processing.

• Evaluate inquiries to determine next steps, escalating more complex benefit, education, or technical matters to the appropriate teams when needed.

• Maintain accurate records of interactions, updates, and resolutions within CRM and support tools such as Salesforce.

• Deliver attentive customer service in high-volume situations while balancing multiple priorities and maintaining attention to detail.

• Support operational consistency by following established procedures, meeting compliance expectations, and adapting to updated workflows as business needs change.

Qualifications:

• At least 1 year of experience in a call center, customer service, or operational support role.
• Strong verbal and written communication skills, with the ability to interact professionally across different audiences.
• Experience working with CRM or case management platforms; familiarity with Salesforce is preferred.
• Ability to manage several tasks at once, stay organized through interruptions, and remain composed in challenging situations.
• Comfortable learning standard procedures quickly and applying them accurately in day-to-day work.
• Bachelor’s degree preferred.
• Spanish language skills, including conversational and business-level reading and writing, are a plus.
• Ability to travel up to 10% and perform work in a standard office environment, including occasional overtime based on business demand.

Compensation

$22.00-$23.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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