Senior Manager Investor Services

The salary range for this position is $110,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].

The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. 

Job Description:

·        Develop and maintain executive-level relationships with key clients, investors, and business partners.

·        Lead periodic client business reviews, portfolio performance discussions, service level reviews, and strategic planning meetings.

·        Serve as the escalation point for significant client concerns and ensure timely resolution.

·        Support client retention efforts through proactive relationship management, exceptional service delivery, and identification of opportunities to expand service relationships.

·        Partner with Sales and Executive Leadership to support new business development initiatives, client presentations, and prospect due diligence activities.

·        Establish and monitor key service delivery metrics to ensure compliance with contractual obligations, service level agreements, and client expectations.

·        Develop reporting frameworks that provide visibility into operational performance, client satisfaction, and service quality trends.

·        Lead the governance, planning, and execution of portfolio onboarding, loan boarding, portfolio acquisitions, and servicing transfer activities.

·        Coordinate cross-functional teams to ensure successful implementation and transition of client portfolios.

·        Escalate significant risks and issues to executive leadership with recommended corrective actions.

·        Drive operational excellence through continuous improvement initiatives focused on efficiency, scalability, quality, risk reduction, and client satisfaction.

·        Develop quality management plans and related control mechanisms to ensure quality and enforce compliancy with organizational, client, and regulatory standards.

·        Ensure contractual obligations, service level agreements, performance commitments, and client expectations are consistently achieved or exceeded.

Qualifications:

Job Requirements:

• 4 year degree and 10 years’ experience in Mortgage Servicing including 5 years management experience
• Extensive Client relationship management in Mortgage Servicing
• Leadership will manage a team of 4
• Ability to address client concerns – most are long term clients of AmeriNat.
• Ability to travel up to 25% to meet clients

To apply to this hybrid role please send your resume to [email protected].

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Compensation

$110,000.00-$120,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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