Patient Access Specialist

We are looking for a second shift (3pm-11PM) Patient Access Specialist to support patient registration and front-end access services in Racine, Wisconsin. This Long-term Contract position focuses on delivering a welcoming patient experience while ensuring accurate intake, insurance verification, scheduling coordination, and documentation. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage call volume and administrative tasks in a fast-paced healthcare setting.

Responsibilities:

• Welcome patients and collect registration details with accuracy, ensuring demographic and coverage information is entered correctly into the computer system.

• Coordinate appointment scheduling and manage inbound and outbound calls to assist patients with registration, updates, and general access-related questions.

• Verify insurance benefits, medical coverage, deductibles, and copay responsibilities before services are provided.

• Maintain organized records and complete required documentation, labeling, and paper-based or electronic clerical tasks in line with established procedures.

• Support billing-related workflows by gathering financial information, resolving basic account questions, and performing ad hoc administrative assistance as needed.

• Provide receptionist support by directing inquiries, communicating clearly with patients and internal teams, and helping optimize daily front-desk operations.

• Follow department protocols and standard procedures to protect data quality, maintain compliance, and support efficient patient access activities.

• Assist with special workflows related to clinical trial operations or other designated programs when required by the department.

Qualifications:

• Previous experience in patient registration, patient access, medical reception, call center support, or a similar healthcare administrative role.
• Working knowledge of insurance verification, medical coverage review, billing terminology, deductibles, and copay collection processes.
• Strong customer service and communication skills with the ability to assist patients professionally by phone and in person.
• Accurate typing and data entry skills with confidence using computer systems and standard office applications.
• Ability to manage documentation, scheduling tasks, and clerical responsibilities while maintaining close attention to detail.
• Familiarity with established procedures, protocols, and confidentiality expectations in a healthcare environment.
• Strong organizational and time-management skills with the ability to handle multiple priorities effectively.

Compensation

$18.00-$18.00 Hourly

About Us

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