Change Management Analyst
We’re hiring a Compliance Analyst II to manage the IT Change Management process in ServiceNow. This person will ensure IT changes are tracked, approved, and executed smoothly with minimal risk.
What You’ll Do
- Own the change management process in ServiceNow
- Lead CAB meetings with IT and business teams
- Build reports and dashboards (ServiceNow, Excel, Power BI)
- Track metrics like change success rate and risk
- Ensure data accuracy across ServiceNow modules (Change, Incident, CMDB, etc.)
- Support process improvements and system updates
- Train users on change management best practices
Qualifications:
What You Need
- 3–5 years in IT Service Management / ITIL environments
- Experience with ServiceNow (Change Management module)
- Strong reporting skills (Excel required, Power BI a plus)
- Experience running or supporting CAB meetings
- Strong communication and organization skills
Compensation
Based on experienceAbout Us
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