Enterprise Applications Administrator (Slate CRM)

The Enterprise Applications Administrator (Slate CRM) serves as the primary technical architect of Slate for Health Sciences IT at the University of Pittsburgh, driving the design and optimization of recruitment, admissions, and student success workflows within the platform.
This role owns the full Slate ecosystem - building and maintaining forms, portals, rules, queries, configuring communication plans, and managing reader/decision workflows to support the entire student lifecycle from prospect to enrolled student. The Administrator partners closely with admissions teams and student success staff to translate operational goals into scalable Slate configurations, ensuring the platform continuously evolves to meet enrollment targets and student engagement outcomes. This person will serve as subject matter expert and leads the design and development of systems and applications at an expert level. Determines and recommends approaches and/or solutions for software and systems. Leads other team members; manages technical aspects of projects.

Beyond day-to-day support, this role leads system integrations between Slate and key institutional platforms, manages user roles and security, develops dashboards and other data metrics and serves as the internal subject matter expert on Slate best practices, updates, and new feature adoption.

This is a highly collaborative, customer-facing role. The ideal candidate brings deep Slate expertise alongside the communication skills to partner with non-technical admissions and student success stakeholders - translating their needs into technical solutions and empowering teams to get the most out of the platform.

This position is hybrid, with a combination of on-site and remote work. This will include required quarterly campus visits.

Required Qualifications:

• Hands-on experience with Slate CRM administration, including forms, queries, rules, communication plans, and reader configuration
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Strong analytical and problem-solving skills with high attention to detail

Preferred Qualifications:

• Demonstrated experience supporting admissions or enrollment management operations
• Strong understanding of the student recruitment and admissions lifecycle
• Experience in a higher education health sciences environment
• Experience with data management/reporting

Serves as subject matter expert and leads the design and development of systems and applications at an expert level. Determines and recommends approaches and/or solutions for software and systems. Leads other team members; manages technical aspects of projects.

• Build and implement custom solutions within enterprise applications to meet evolving business requirements and enhance system capabilities
• Administer, configure, and support enterprise applications in accordance with university policies and standards.
• Design and develop automated workflows, custom forms, and portals that streamline processes and improve user experience.
• Build and maintain a solid, scalable data structure and develop dashboards within CRM to provide stakeholders with insight into admissions and student performance data
• Create and maintain data integrations, imports, and exports to connect systems and enable data flow across the enterprise.
• Develop custom interfaces and functionality using HTML, CSS, and JavaScript to extend application capabilities beyond out-of-the-box features.
• Apply design and usability principles to build accessible, user-friendly solutions that meet institutional needs.
• Serve as a technical point of contact for customers, clearly communicating system capabilities, solution designs, issues, and timelines.
• Monitor performance, troubleshoot issues, and coordinate resolution with IT teams and vendors. Manage user access, roles, permissions, and security settings. Maintain documentation and support change management and operational procedures.

Light, Little physical effort. Duties are primarily Sedentary. May be required to move objects up to 25 pounds occasionally.