Systems Operations Senior Manager

About this role:

Wells Fargo is seeking a Systems Operations Senior Manager to lead production stability and modernization efforts across critical platforms, with a strong focus on financial crimes environments.

This role is responsible for ensuring high availability and operational excellence across complex, highly regulated systems while also driving transformation initiatives, including automation, improved observability, and adoption of modern DevOps and SRE practices.

The successful candidate will partner closely with senior technology leaders, CIOs, infrastructure teams, and business stakeholders to both maintain a resilient production environment and advance modernization efforts that improve efficiency, scalability, and speed of delivery. Building strong relationships and delivering exceptional internal customer service are essential.

As part of the target operating model, this leader will help evolve the organization toward a more automated, metrics-driven, and continuously improving DevOps culture, with a strong emphasis on innovation, operational resilience, and transformation at scale.

In this role, you will:

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of SRE management or leadership experience
• 2+ years of experience in a financial crimes production environment

Desired Qualifications:

• Experience leading large-scale 24x7 production support environments within financial services, preferably supporting financial crimes, compliance, or risk platforms
• Demonstrated success driving transformation initiatives, including automation, DevOps, SRE adoption, and modernization of production environments
• Proven ability to lead and develop global, matrixed teams, building high-performing organizations focused on delivery and operational excellence
• Strong understanding of end-to-end application environments, including application support, infrastructure, and data flows, with the ability to manage complex production issues
• Experience partnering with senior technology and business leaders to align operational priorities with regulatory and business goals
• Experience implementing and maintaining operational resilience practices, including disaster recovery, business continuity, and high availability for critical systems

Job Expectations:

• Ability to travel up to 10%
• Ability to work on-site at approved location listed
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.