Technology Operations Analyst

About this role:

Wells Fargo is seeking a Technology Operations Analyst.

In this role, you will:

• Provide oversight into Media Operations, ensuring effective governance of physical media lifecycle activities in alignment with enterprise security and operational standards
• Ensure execution of physical media control frameworks, supporting secure handling, movement, tracking, storage, and disposition of managed media assets
• Partner with operational groups, platform engineering teams, and third-party vendors to support the secure, controlled, and efficient management, movement, and execution of physical media assets, ensuring alignment with enterprise standards and operational requirements
• Support risk and control activities, including RCSA, IRM engagement, internal and external audits, and targeted reviews, ensuring evidence is delivered in an accurate, complete, and timely manner
• Support onboarding of infrastructure products into the Capacity Governance framework, ensuring alignment with governance requirements, processes, and enterprise standards
• Collaborate with cross-functional teams across various geographies to align capacity-related initiatives with business requirements and technical capabilities
• Ensure capacity governance controls and processes are consistently executed, supporting compliance with regulatory and audit expectations
• Define and maintain component-level server metrics for capacity management reporting and analysis. Identify opportunities to improve reporting infrastructure
• Partner with infrastructure, engineering, and risk teams to support execution of Capacity Governance activities, ensuring alignment with governance frameworks and operational requirements
• Drive continuous improvement initiatives, including identification of automation opportunities to enhance operational efficiency and control effectiveness
• Support executive reporting and stakeholder communications, providing clear visibility into operational performance, risks, and key priorities.

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Required Qualifications:

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of experience in Infrastructure or IT Governance
• 2+ years of experience supporting process execution, control frameworks, or operational governance functions within a regulated or risk-controlled environment
• Experience working with cross-functional teams and external vendors to support delivery of operational or technology services
• Experience supporting audit, risk, or compliance activities, including evidence gathering, control execution, or engagement with internal/external audit teams.

Desired Qualifications:

• 2+years of experience in Operations, Process automation, machine learning engineering, data engineering, Software engineering, and building pipelines automation
• Experience executing control activities within physical media operations, capacity governance or infrastructure governance environment
• Experience supporting Physical Media Operations as well as Capacity Governance Processes including reporting, monitoring and breach management
• Experience collaborating with cross-functional teams or compliance efforts across operations as well as technology infrastructure or product teams
• Recent and demonstrated ability to influence Subject Matter Experts on technical or business solutions
• Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems
• Experience in leading / facilitating analysis of current systems and problem identification and resolution
• Experience with configuring and supporting applications to measure capacity and performance modeling for server/server less assets and network devices in advanced capacity planning and modeling tools such as Helix Continuous Optimization or TrueSight Capacity Optimization by BMC
• Understanding of Agile practices and ability to work with Agile teams to define and track user stories.
• Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences.

Job Expectations:

• This position is hybrid and must be located at one of the posted locations
• Relocation assistance is not available for this position
• This position is not eligible for visa sponsorship.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.