Customer Service Representative

Our client is in need of a Customer Service Representative to join their team in Selma, Texas, 78154 zip code. This position is ideal for someone who enjoys helping customers, managing multiple accounts, and working closely with internal teams to deliver timely solutions. The person in this role will serve as a key point of contact for customer needs, ensuring questions, orders, and service concerns are handled accurately and professionally.

Responsibilities:

•Build and maintain positive relationships with customers while delivering attentive support to both internal and external partners.

•Handle a high volume of customer accounts, inquiries, and service requests with accuracy and prompt follow-through.

•Enter and update orders, requested dates, and related account information in a timely manner.

•Partner with sales and office teams to ensure customer requests are addressed efficiently and completely.

•Collaborate with purchasing, production, warehouse, and quality teams to resolve issues and provide clear updates to customers.

•Respond to inbound customer communications and make outbound follow-up calls as needed to address questions or concerns.

•Prepare and share recurring account and activity reports to support the sales team.

•Demonstrate urgency, professionalism, and strong problem-solving skills when managing customer concerns and service challenges.

Qualifications:

•Previous experience in customer service, call center support, or a similar client-facing position.

•Ability to manage order entry tasks and maintain accurate customer account records.

•Experience handling inbound calls and conducting outbound follow-up with customers.

•Strong communication skills with the ability to work effectively across multiple departments.

•Comfort managing a fast-paced workload while supporting a large volume of customer requests.

•Strong attention to detail and ability to respond to changing customer needs quickly.

•Proficiency in maintaining strong customer relationships and resolving service-related issues.

2+ years of previous Customer Service experience with preference in the Semiconductor Industry.

Flexibility to work in more than one-time zone globally is required.

Experience with SAP and QuickBooks is highly desirable.

Compensation

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