Customer Experience Specialist

We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance.

Responsibilities:

• Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions.

• Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision.

• Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations.

• Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate.

• Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up.

• Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation.

• Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned.

• Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment

Qualifications:

• At least 1 year of experience in customer service, banking, retail banking, cash handling, or a similar service-driven setting.
• High school diploma or equivalent required; additional education in business, finance, or a related area is helpful.
• Strong verbal and written communication skills with the ability to interact professionally with members and coworkers.
• Comfort using multiple browser windows, email, and other digital tools in a fast-paced work environment.
• Ability to manage transactions accurately, maintain confidentiality, and pay close attention to detail.
• Experience assisting customers with service questions, issue resolution, or account-related concerns.
• Ability to recognize customer needs, stay organized under pressure, and provide dependable support throughout the day.

Compensation

$15.84-$18.34 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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