Customer Service Analyst

We are seeking a detail-oriented contract Customer Service Analyst to support a key project initiative. This role focuses on stakeholder communications, case management, data tracking, and administrative coordination to ensure timely resolution of requests and efficient project execution. Key Responsibilities Manage and follow up on orders, requests, and status updates, ensuring timely and accurate communication Track and maintain cases and service requests, including supporting documentation and resolution details Maintain project trackers and provide regular updates on case progress and overall project milestones Perform data entry, analysis, reconciliation, and reporting to support operational and project priorities Collaborate cross-functionally with internal teams to resolve issues and improve response timelines Support escalation processes to ensure complex inquiries are addressed efficiently Ensure accuracy, consistency, and completeness of records in accordance with company standards

Qualifications:

Qualifications 1+ years of experience in customer service, operations, or analytical support roles Strong proficiency in Excel or similar data tracking tools Experience with case management or CRM systems preferred Excellent organizational, communication, and follow-up skills Ability to manage multiple priorities in a fast-paced, project-based environment Strong attention to detail and commitment to data accuracy and documentation Preferred Skills Experience supporting order management or service request workflows Familiarity with tracking systems, reporting tools, or operational dashboards Analytical mindset with ability to identify trends, gaps, and discrepancies

Compensation

$26.91-$31.16 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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