Customer Service Representative

We are looking for a Customer Service Representative to support refund application processing and provide responsive assistance to property owners in South Holland, Illinois. This Long-term Contract opportunity combines high-volume administrative review with direct customer interaction, requiring strong organization, accuracy, and professionalism. The person in this role will help ensure submissions meet program standards while guiding applicants through each step of the process.

Responsibilities:

• Evaluate refund submissions to confirm all required information, supporting records, and eligibility details are present before moving applications forward.

• Assist property owners by answering questions, explaining documentation expectations, and helping them complete and submit applications correctly.

• Record application activity in the processing system, including review notes, status updates, and assigned tracking numbers for each case.

• Manage a personal workload queue efficiently, balancing timeliness and accuracy to meet daily and weekly production goals.

• Perform independent reviews as part of a two-step verification process before routing completed files for supervisory approval.

• Identify incomplete, inconsistent, or questionable submissions and initiate follow-up or escalation when additional review is needed.

• Maintain organized digital files and accurate data entry so application materials are properly documented and easy to retrieve.

• Handle inbound and outbound communication with applicants regarding submission status, missing items, and next steps in the review process.

• Follow established program rules, confidentiality standards, and quality controls while reporting unusual activity or potential fraud concerns to leadership.

The salary range for this position is $19 to $20/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster

Qualifications:

• High school diploma or equivalent is required.
• Additional education in business, public administration, finance, or a related discipline is preferred.
• Previous experience in customer service, call center support, application processing, claims review, or administrative operations is preferred.
• Ability to review documents carefully and detect missing information, inconsistencies, or eligibility concerns.
• Strong verbal and written communication skills with the ability to assist applicants in a clear and detail-oriented manner.
• Comfortable handling inbound and outbound calls while maintaining a high level of service.
• Proficiency with data entry, order entry, and computer-based systems used to track case activity and documentation.
• Ability to manage a high-volume workload, stay organized, and consistently meet quality and productivity expectations.

Compensation

$19.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.