Customer Service Representative

We are looking for a Customer Service Representative to support customers with prompt, attentive assistance in New York. This Long-term Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with confidence, and takes pride in delivering accurate service. The role focuses on resolving inquiries, processing orders, and creating a positive experience across inbound and outbound customer communications.

Responsibilities:
• Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates related to customer accounts and orders.
• Enter customer orders accurately into the appropriate system while verifying information for completeness and correctness.
• Address routine service issues by identifying customer needs, explaining available solutions, and guiding each interaction toward resolution.
• Maintain detailed records of conversations, actions taken, and order activity to support service accuracy and continuity.
• Manage a steady call volume while meeting quality expectations and maintaining an attentive, customer-focused approach.
• Coordinate with internal teams when necessary to help resolve order-related questions and ensure timely service completion.

Qualifications:

• Previous experience in a customer service or call center environment.
• Ability to handle inbound and outbound calls in an efficient and detail-focused manner.
• Experience with order entry and maintaining accurate customer information.
• Strong verbal communication skills and active listening abilities.
• Comfortable working in a fast-paced setting with frequent customer interaction.
• Basic computer proficiency and ability to learn service-related systems quickly.
• Strong attention to detail and commitment to providing reliable customer support.

Compensation

$22.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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