IP Cameras / Access Control / IP Audio Technical Support Spe

We are looking for a technically minded support specialist to assist customers with IP cameras, access control systems, and IP audio solutions in New York. This position combines hands-on product troubleshooting with customer-focused technical guidance across hardware, software, and mobile platforms. The ideal candidate is comfortable investigating issues, documenting outcomes, and helping users resolve networking and device-related challenges in a fast-paced support environment.

Responsibilities:
• Evaluate and confirm the performance of security, audio, and related connected devices to ensure they operate as intended.
• Provide technical assistance for desktop applications, platform software, and mobile tools associated with surveillance and access systems.
• Record customer concerns, troubleshooting steps, and final resolutions accurately within the ticket management system.
• Support users with setup and problem resolution involving computer hardware, software settings, and peripheral connectivity.
• Assist with network-related troubleshooting, including configuration, security considerations, and implementation support.
• Communicate clearly with customers to diagnose issues, explain solutions, and maintain a high-quality service experience.
• Coordinate with team members when needed to resolve complex cases and keep support requests moving efficiently.

Qualifications:

• At least 1 year of experience in technical support, IT services, customer support, or a closely related field.
• High school diploma required; an associate degree, technical certification, or formal training in electronics or computer science is preferred.
• Working knowledge of IP cameras, audio equipment, CCTV, access control systems, or similar security technologies.
• Familiarity with computer hardware, software applications, networking concepts, and troubleshooting methods.
• Strong verbal and written communication skills in English.
• Proven ability to build positive customer relationships while handling support issues professionally.
• Solid analytical thinking, problem-solving ability, and capacity to manage multiple tasks effectively.
• Availability for a permanent position and a collaborative, team-oriented approach to work.

Compensation

$40,000.00-$47,000.00 Yearly

About Us

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