Customer Service Manager

Jenny Bour with Robert Half is working with a growing organization that is looking for a Customer Service Manager to join their team! The Customer Service Manager plays a key role in delivering a clear, accurate, and positive client experience. This position oversees day-to-day customer account operations while serving as a primary resource for individuals navigating billing, payments, and account-related inquiries. The ideal Customer Service Manager candidate brings a strong customer-first mindset, proven leadership ability, and a solid understanding of financial processes.

Key Responsibilities:

• Lead Customer Service Operations & Team Performance
• Provide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections. Supervise, coach, and develop team members to ensure high performance.
• Monitor key performance indicators and ensure accurate account reconciliation and reporting.
• Deliver a Customer-Centered Experience
• Handle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills.
• Oversee payment plans and support solutions designed to improve customer access and satisfaction.
• Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams.

Qualifications:

• Bachelor’s degree in accounting, finance, business administration, or a related discipline.
• At least 3–5 years of experience leading teams in financial services, collections, customer service, sales, or a comparable operational environment.
• Demonstrated ability to supervise staff, manage performance, and support employee development.
• Strong verbal and written communication skills with the ability to explain financial information clearly and professionally.
• Solid understanding of billing practices, account reconciliation, and customer-facing financial operations.
• Ability to monitor service or compliance metrics and use data to improve processes and outcomes.

**For immediate and confidential consideration, please apply directly or send your resume to Jenny Bour via LinkedIn.

Compensation

$70,000.00-$80,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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