Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for employees in Toledo, Ohio. This Long-term Contract position focuses on resolving everyday technology issues, supporting end users across hardware and software environments, and helping maintain smooth IT operations. The ideal candidate is comfortable assisting both technical and non-technical users while delivering prompt, detail-oriented service.

Responsibilities:
• Deliver first- and second-level support for desktops, laptops, printers, mobile devices, and other end-user technology.
• Diagnose and resolve issues involving Windows 10 and Windows 11, Microsoft Office 365, and routine network connectivity concerns.
• Assist users with account access problems, password changes, and general technical support requests in a timely manner.
• Prepare, configure, image, and deploy equipment for new hires, employee transitions, and offboarding activities.
• Route advanced infrastructure, server, or network-related incidents to senior IT staff or external support partners when needed.
• Coordinate with third-party vendors and co-managed IT providers to address higher-level technical issues, including security and systems support.
• Track hardware assets and maintain accurate records of IT equipment inventory and device assignments.
• Perform software installations, system updates, and routine maintenance to keep user devices functioning effectively.
• Communicate clearly with employees at all technical skill levels to explain issues, solutions, and next steps.

Qualifications:

• 2 to 4 years of experience in IT support, desktop support, or help desk environments.
• Hands-on experience troubleshooting systems in a Microsoft Windows environment.
• Working knowledge of Active Directory for basic user account administration.
• Familiarity with Microsoft Office 365, service desk ticketing tools, and standard support workflows.
• Understanding of basic networking concepts, including Wi-Fi and end-user connectivity troubleshooting.
• Strong customer service and communication skills with the ability to support a wide range of users.
• Ability to recognize when issues require escalation and follow appropriate support channels.

Compensation

Based on experience

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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