Academic Operations Coordinator
Job Description Summary
The Academic Operations Coordinator is the administrative and customer service support within the Registrar's office. The position serves as a primary point of contact for students, faculty, and staff, assisting with academic records, registration, transcripts, and university policies while ensuring accurate and timely processing of student-related transactionsEssential Duties:
Assist students, faculty, staff and others seeking assistance from the Registrar's Office. Triage multiple requests for service via email or telephone, facilitate process of students filling out and dropping off forms, answer general questions regarding transcripts, registration and academic deadlines. Develop an understanding of university academic policies and procedures.
Monitor and maintain the general office email
Manage student status updates (deferrals, cancelations and Academic Standards decisions)
Manage National Student Clearinghouse enrollment verifications
Provide administrative support to office processes including but not limited to; process course away, degree audit clearance, course withdrawals, commencement activities etc.
Work with Commencement Office on creating commencement program
Work with Associate Registrar to manage student readmit process
Manage office supply inventory
Other duties:
Assist during high demand time, registration, start of term and commencement
Education and Experience
High School diploma required, associates or higher degree preferred
At least 2 years' experience working in a busy, public facing office, college or university setting preferred
Preferred Knowledge, Skills and abilities
Ability to thrive in a fast paced environment with time sensitive deadlines
Excellent organizational, prioritization, and time management skills with the ability to handle several tasks and projects effectively
Detail-oriented and accurate with the ability to analyze, interpret, and prioritize information in order to make informed decisions, and to identify potential issues and possible solutions proactively
Ability to interpret and apply policy language
Ability to keep composure when dealing with difficult or demanding customers
Familiarity and comfort with technology including Microsoft Word, Excel, and the ability to learn and adapt to new technology on an ongoing basis are required.
Pay Transparency
At Bentley we offer a “” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience. In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications.
Salary Grade Range:
$21.33 - $33.33
If you have questions about the salary grade range or need additional information, please contact us at [email protected].
Bentley University requires references checks and may conduct other pre-employment screening.
DIVERSITY STATEMENT
Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.
Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.
Equal employment opportunity, including veterans and individuals with disabilities.
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