Integration Analyst I
Join Mindray North America and help shape the future of patient care.
Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.
Fast facts about Mindray:
- Founded in 1991, with 14,000 employees worldwide
- 8 global R&D centers, investing ~10% of annual revenue into innovation
- North American headquarters in Mahwah, NJ, with 40+ international subsidiaries
Position Summary
The HL7 Integration Analyst I provides technical support for interoperability and connectivity solutions, including the implementation and troubleshooting of HL7 interfaces. This role works closely with customers, vendors, and internal teams to resolve technical issues and support successful integration projects. The analyst leverages strong networking, operating systems, and IT troubleshooting skills to diagnose connectivity issues and support integrated healthcare environments.
What You'll Do
- Provide technical support to customers and internal teams, ensuring timely and effective resolution of product, connectivity, and integration-related issues.
- Lead assigned integration projects, including requirements gathering, interface configuration, testing, validation, and implementation of HL7 integrations.
- Collaborate with customer IT teams, third-party vendors, and end users to identify, troubleshoot, and resolve technical and interoperability issues.
- Create and manage support cases to ensure proper documentation, issue tracking, and resolution.
- Develop, review, and maintain technical documentation, including implementation guides, workflows, troubleshooting procedures, and knowledge base articles.
- Participate in cross-functional projects involving new and existing products, providing technical expertise and project status updates.
- Manage assigned integration projects and support activities in accordance with departmental priorities and schedules.
- Determine appropriate troubleshooting and escalation paths for customer-reported issues.
- Coordinate field support resources when required through established processes.
- Participate in a rotating on-call schedule, including after-hours support.
What You'll Bring
- Bachelor's degree in Computer Science, Information Systems, Healthcare Information Technology, or a related field; or an equivalent combination of education and experience.
- Experience in network support, systems support, technical support, IT support, or a related technical role.
- Solid understanding of networking fundamentals, including TCP/IP, routing, switching, and system connectivity.
- Experience troubleshooting technical issues in Windows-based environments.
- Hands-on experience with at least one programming or scripting language such as Python, JavaScript, or VBScript.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Ability to work independently and collaboratively within a cross-functional team environment.
- Strong customer service orientation and attention to detail.
- Demonstrated ability and willingness to learn new technologies and healthcare interoperability standards.
Preferred Qualifications
- Exposure to HL7 interfaces, healthcare interoperability standards, or healthcare integration concepts.
- Experience working with EMR/EHR systems, healthcare integration platforms, or interface engines.
- Experience supporting healthcare IT environments, medical devices, or clinical technology systems.
HL7 experience is preferred but not required. Candidates with strong networking, systems support, technical troubleshooting, or healthcare IT experience who demonstrate the ability to learn healthcare interoperability concepts are encouraged to apply.
Additional Information
- Occasional travel may be required.
- Participation in a rotating on-call schedule is required.
- This position regularly interacts with customers, healthcare IT teams, vendors, field service personnel, and internal partners across Service, Sales, Clinical, Engineering, Quality, and Marketing functions.
- Standard office environment with occasional travel requirements.
Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.
Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.
Requirements:
Equal employment opportunity, including veterans and individuals with disabilities.
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